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Maggie Pugesek is an expert in automotive call training, specifically focusing on the subprime Buy Here Pay Here market. As a Partner at C&M Coaching, she has developed training material, word tracks and processes that help improve overall call quality for sales, collections, service, and BDC departments. For 0ver 10 years, she has trained thousands of people how to execute these techniques to accomplish their phone call goals and make it enjoyable for the caller’s customers as well. Maggie has published material in Dealer Used Car Magazine, as well as BHPH Used Car Magazine and has spoken at previous NIADA conferences.
SHOW SPONSORS
Covercraft • Techforce • American Collectors Insurance • Linkage Magazine
INSPIRATION
The team she works with at C&M Coaching.
CHALLENGE
Being a woman in the automotive sector.
SPECIAL AUTOMOBILES
2001 Mitsubishi Eclipse
BOOK RECOMMENDATION
The Wolf of Wall Street by Jordon Belfort
PARTING WORDS OF WISDOM
People don’t buy cars from places, they buy cars from people and only from people they like.
WHERE TO FIND MAGGIE
SHARE THE INSPIRATION
If you enjoyed this show, please go to Apple Podcast and leave me a five-star review. That would help tremendously in getting the word out and help others to be inspired by Cars Yeah. * indicates a past Cars Yeah guest.