If your vehicle started making odd sounds, would you pay attention? I suspect you would. Ignore those sounds and you could end up, stranded on the side of the road, all alone.
Leaders who don’t listen, are eventually surrounded by people who have nothing to say.
Have you ever worked with, or for someone, who thought she or he was always right? They were someone who never listened to those around them, whether it was their customers or their employees.
That style inevitably leads to the sounds of silence.
The intelligent person practices Stephen Covey’s 5th habit of highly effective people. Seek first to understand, then to be understood.
Thoughtful listening is a key skill set for success.