“Would you rather we not wash your car today while it’s here for service?” the Service Writer asked me with a smile on his face and a hint of sarcasm.
Of course he already knew the answer.
It was a small gesture. The normal protocol at his dealership is to wash every vehicle that comes in for service. It’s part of their overall customer care procedure and something most of the service writers don’t even ask. But this gentleman wasn’t following the company line. He knew I was the only one who washes my car. You see, I’m pretty picky.
He was thinking of my unique idiosyncrasies.
This was his way of making his work meaningful and making sure his interaction with me really counted. He wasn’t thinking about the last person who was angry because their transmission failed or how long before his lunch break would arrive. He was right there in the moment, making sure I was well cared for.
His work mattered.
Your work, no matter what it may be, is important to the customer you serve, the people you manage, those on your team; you can make, or break someone’s day. Most importantly yours.
True, your work does matter. In fact it says much about your character. I’m not referring to it is my job that defines me, i, e I’m just a ditch digger,but rather how I perform my vocation as a ditch digger that reveals who I am. The exciting aspect about what I do is it is all oriented towards others and not myself. One of our primary topics of discussion in Sameday is, You are the Message! That’s a great book by Roger Ayles. Keep up the good work Mark.
thanks for share.. i like it this concept cars